Q. My computer is running slowly and while surfing the internet I get a lot of pop-up advertisements. What should I do?

A. These pop-ups are caused by adware. Please see the tutorial on Spyware & Adware for more information.

Q. What should I do if I forget my email password?

A.
Option 1 - If you have set a security question, then go to https://trumpeter.tufts.edu and try to login. Once you have entered an incorrect password, you will see a "reset it here" link. Click on this and answer your security question.

Option 2 - Go to the Library IT Service Desk on the 5th floor, Monday - Friday 9 - 5pm. The library staff can reset it for you.

Option 3 - Fill out a Password Reset form and fax it to 617-636-4039. In most cases, we will get back to you within 24 hours.

Q My virus scan software says that it is out-of-date and I should upgrade?

A. Consider paying for an upgrade or downloading the free anti-virus program available to students (Command AntiVirus). To learn more about viruses, see the tutorial on Computer Viruses.

Q. What type of computer should I get?

A. Please see the computer recommendations.

Tufts Students are eligible for computer discounts from Dell and other vendors. Details

Q. I cannot get into my Tufts webmail through Firefox or Internet Explorer?

A. Please check to be sure that your computer time zone and time is correct. If this is wrong, it will bring you back to the login screen and not let you in. Changing Time Zone and Date.

Q. Can I get software discounts through the University?

A. Microsoft offers some discounts to Tufts students. Details.