Q. My computer is running slowly and while surfing the internet I get a lot of pop-up advertisements. What should I do?

A. These pop-ups are caused by adware. Please see the tutorial on Viruses and Spyware for more information.

Q. What should I do if I forget my email password?

A.
Option 1 - Go to Tufts Tools and choose to reset your password. Follow these instructions.

Option 2 - Go to the Library IT Service Desk on the 5th floor, Monday - Thursday 9am - 6pm or Friday 9am -7pm. The library staff can reset it for you.

Option 3 - Call the Library IT Service Desk on the 5th floor at 617-636-2947 during the hours of the Library IT Service Desk.

Q My virus scan software says that it is out-of-date and I should upgrade?

A. Consider paying for an upgrade or downloading the free anti-virus program available to students (Software). To learn more about viruses, see the information on Computer Viruses.

We strongly recommend purchasing antivirus software for your personal computer. For PC, IT professionals currently recommend AVG (Free), Avast, and Avira as free options. Tufts University also offers Trend Micro Titanium and Anti-virus at a discounted price. Note: Only one antivirus should be installed -- More is not better in this case.

Q. What type of computer should I get?

A. Please see the computer recommendations.

Tufts Students are eligible for computer discounts from Dell and other vendors. Details

Q. Can I get software discounts through the University?

A. Vendors offers some discounts to Tufts students. Details.