In designing or redesigning a website, there is no substitute for direct interaction with the core audience intended to use the site. Knowing what pages/resources users are accessing the most is relatively simple. We have web statistics software to aid with that. Knowing how users are actually making use of these resources is another matter. To that end and inspired by work done at MIT and at the University of Rochester River Campus, the Web Team has embarked on its first ever ethnographic study of how students seek information.